Last updated: April 07, 2025
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied for any reason, you may request a refund or store credit. Please review the return policy below for more information.
RETURNS
As our services are fully digital, no physical return is required. Refund requests can only be made via our official support channels and are limited to exceptional cases such as duplicate payments or confirmed technical errors.
RETURN PROCESS
No physical return is required — our services are digital. To process your request, we may require supporting documentation, such as proof of duplicate payment or error. All refund communications must occur via our official support email: support@thewhisper.co.
REFUNDS
After receiving and reviewing your request, we will process your refund. Please allow at least fourteen (14) days from the date of your request for processing. Refunds may take 1–2 billing cycles to appear on your statement, depending on your provider. You will be notified by email once your refund is processed.
Refunds will only be considered in the limited circumstances outlined in this policy or where required by law. Whisper is committed to ensuring fair resolution in line with applicable EU consumer protection regulations and digital service standards. Once approved, refunds will be issued to the original payment method or to the user’s Whisper Wallet, depending on feasibility and transaction method used.
EXCEPTIONS
The following items cannot be returned:
- All publications (e.g. advertorials, press releases, backlinks, influencer campaigns)
- All types of content, including AI-generated, human-written, or hybrid (AI + human) content
- Content orders based on custom briefs or requests
- Any completed service that has been delivered, whether approved or not
- Prepaid wallet credit, regardless of use status
- Press release distribution services and influencer marketing campaigns, once initiated, submitted, or published
Please note that refund restrictions do not affect your statutory rights under applicable laws, including those related to defective or non-delivered services. In such cases, refund requests will be reviewed and processed accordingly.
PLEASE NOTE
- Refunds are not permitted unless explicitly stated in this policy or required by law. Exceptions may include duplicate charges, payment processing errors, or failure to deliver a paid service.
- All purchases made on Whisper are final. Once an order is placed—whether for content creation, media placement, backlink, or influencer-related services—it is non-refundable under any circumstances, regardless of delivery or publication status.
- Each written content request includes a maximum of 2 revision rights. Revisions are only accepted if the content does not meet the user’s brief or content option requirements. Any other reason will be rejected and still count as one revision.
- Content must be approved or revised within 15 calendar days. If no action is taken, it is auto-approved. Approved content cannot be withdrawn or edited later, and cannot be used or published before explicit approval.
- Users are fully responsible for anchor texts, titles, keywords, visuals, and notes submitted. Whisper is not liable for copyright, trademark, or legal violations.
- Users must also ensure that submitted content — including brand names, third-party references, or visuals — do not infringe any intellectual property, advertising regulations, or data protection laws in their country of operation.
- Miscommunication, vague input, or unspecific briefs provided by the user (e.g., unclear language, off-topic keywords, or missing details) that affect content quality or suitability are solely the user’s responsibility and do not constitute grounds for refund or revision.
- AI-generated content is provided via Contentia and may include user input. Review and approval are the user’s responsibility.
- If a publisher rejects or fails to publish content, refunds may be issued in the original payment method (credit card, PayPal, bank transfer) or Whisper Wallet, using the original currency and exchange rate at purchase time.
- Users can upload credits in one supported currency. Purchases in other currencies use live rates via the Wise API with a small margin. Refunds use the original recorded rate. In cases of duplicate loading, technical errors, or unintentional overpayments, users may request a refund for unused Whisper Wallet credits. Such cases will be reviewed individually and refunded in accordance with the original transaction method and applicable laws.
- Some publications are time-limited (e.g., 6 or 12 months). Others may be permanent. Whisper works to ensure duration compliance, but does not guarantee indefinite placement. If a post is removed early, we will request correction but refunds are not guaranteed.
- Discounted or promotional offers are also non-refundable. This applies to all services and products (AI content, human-written content, PR, influencer, etc.).
- Whisper provides no physical goods.
- No return address is provided.
- No shipping or restocking fees apply.
- No return documentation or packaging required.
- No physical return timeline applies.
- All return-related issues must be submitted via official support channels. Users will receive automated notifications when applicable.
- Whisper shall not be held liable for any failure or delay in performance resulting from causes beyond our reasonable control (“force majeure”), including but not limited to natural disasters, war, terrorism, cyberattacks, internet outages, government actions, or hosting provider disruptions.
QUESTIONS
If you have any questions concerning our return policy, please contact us at: support@thewhisper.co