Last updated: April 14, 2025
This Cookie Policy explains how Markethinkers Agency OÜ, doing business as Whisper (”Whisper”, “we”, “us”, and “our”) uses cookies and similar technologies to recognize you when you visit our websites at https://thewhisper.co and its related application subdomain https://app.thewhisper.co (collectively, the “Site”). It explains what these technologies are and why we use them, as well as your rights to control our use of them.
By continuing to use our Sites, you agree to the use of cookies as described in this policy, unless and until you withdraw your consent through our cookie settings panel.
1. WHAT ARE COOKIES?
Cookies are small text files placed on your device (computer, tablet, or smartphone) when you visit a website. They are widely used to make websites work efficiently, improve user experience, provide usage statistics, and enable personalized services such as authentication, language preferences, and advertising.
Cookies may be “first-party” (set by Whisper) or “third-party” (set by other providers like Google or Hotjar).
2. WHY DO WE USE COOKIES?
We use cookies for several purposes:
- Strictly Necessary Cookies – Required for basic site functionality such as security, session management, and login.
- Preferences Cookies – Remember your language or regional settings.
- Analytics Cookies – Help us understand how visitors use the website.
- Functionality Cookies – Enhance the usability of the website.
- Marketing Cookies – (Future use) Used for advertising and remarketing.
3. Types of Cookies We Use
| Cookie Name | Domain | Purpose | Type | Expiry |
|---|---|---|---|---|
| _ga, _ga_X0L5Q8GEM9 | .thewhisper.co | Google Analytics: usage statistics | Third-Party (Analytics) | 2 years |
| _ga_78WX19G2XF | .thewhisper.co | Google Analytics: usage statistics | Third-Party (Analytics) | 2 years |
| _hjMinimizedPolls | .thewhisper.co | Remembers the minimized state of the Hotjar poll widget | Third-Party (Preference) | 1 month |
| _hjSession_6442081, _hjSessionUser_6442081 | .thewhisper.co | Used by Hotjar to identify the user and track session behavior | Third-Party (Analytics) | Session / 1 yr |
| cf_clearance | .thewhisper.co | Cloudflare: bot protection | Strictly Necessary | 1 year |
| access_token | .thewhisper.co | User session authentication | Strictly Necessary | Session / 1 yr |
| refresh_token | .thewhisper.co | Keeps the user session active | Strictly Necessary | 1 year |
| refresh_token_expiry | .thewhisper.co | Indicates when the refresh token will expire | Strictly Necessary | 1 year |
| token_expiry | .thewhisper.co | Indicates when the access token will expire | Strictly Necessary | 1 year |
| PHPSESSID | .thewhisper.co | PHP session identifier for logged-in users | Strictly Necessary | Session |
| pll_language | .thewhisper.co | Stores the selected site language | Preference | 1 year |
| lang | .app.thewhisper.co | Stores the selected panel/app language | Preference | 1 year |
| cookie_consent | .thewhisper.co | Remembers the user’s cookie consent preferences | First-Party (Necessary) | 1 year |
Note: We may in the future add cookies for Meta Pixel, or Google Ads. These will only be enabled if and when you consent to marketing/analytics cookies.
4. COOKIE CONTROL AND CONSENT
We use a cookie banner and preference panel to comply with GDPR, ePrivacy Directive, and other laws. You can:
- Accept all cookies
- Reject non-essential cookies
- Customize your preferences (e.g., only allow necessary or analytics cookies)
You can also adjust browser settings to block or delete cookies.
5. LEGAL BASES FOR PROCESSING (EU/UK GDPR)
- Strictly Necessary Cookies: Legitimate interest (site functionality)
- Analytics/Preferences/Marketing: Consent (you may withdraw any time)
6. DO NOT TRACK / GLOBAL PRIVACY CONTROL
Some browsers and extensions support “Do Not Track” (DNT) or Global Privacy Control (GPC). If we detect such a signal, non-essential cookies will be disabled by default (where legally required).
7. YOUR RIGHTS
Depending on your jurisdiction, you may have the right to:
- Withdraw cookie consent
- Request information on cookies used
- Request deletion of cookies
- Lodge a complaint with your data protection authority
For EU users: https://edpb.europa.eu/about-edpb/about-edpb/members_en
For US users (e.g., California): https://oag.ca.gov/privacy/ccpa
For TĂĽrkiye: https://www.kvkk.gov.tr
8. CHANGES TO THIS POLICY
We may update this Cookie Policy to reflect legal changes or service modifications. The updated version will be posted here with a revised “Last updated” date.
9. CONTACT US
If you have any questions about this Cookie Policy or our data practices:
Markethinkers Agency OĂś
Lasnamäe linnaosa, Ruunaoja tn 3, 11415 Tallinn, Estonia
Email: support@thewhisper.co